Frontiers in Management Science

A Correlation Analysis of Green Human Resource Management and Firms’ Protection

2026-04-28T10:20:45+00:00

The purpose of the study was to examine Green Human Resource management and firms’ protection in Cross River State, Nigeria. Other specific objectives of the study were to: determine the relationship between green recruitment and selection and organizational protection; determine the relationship between green training and development and organizational protection; determine the relationship between green reward and compensation and organizational protection. This study adopted survey research design. The study was carried out using processing firms in Cross River State. Primary data was employed using questionnaire instrument. Pearson Product Moment Correlation was adopted as a suitable statistical tools for the analysis of the study. The major findings were stated thus: Green Recruitment and selection, Green training and development, Green reward and compensation have a positive relationship with organizational protection. The study recommended that organizations should also express preferences to recruit candidates who have competency and attitudes to participate in corporate environmental management initiatives as well.

Research on the Construction of a Multi-Format Integrated Management System for Small, Medium and Micro-Sized Enterprises

2026-05-11T05:14:22+00:00

Small, medium and micro-sized enterprises (SMMEs) account for 99.8% of market entities in China and serve as the core force for macroeconomic stability. Affected by uncertainties in the external environment, 68.3% of SMMEs adopt multi-format operation to diversify risks, yet they generally face dilemmas such as fragmented management and data silos, resulting in significant losses in operational efficiency and restricting high-quality development. Existing research on integrated management mostly focuses on large enterprises, ignoring the asset-light and highly flexible characteristics of SMMEs, lacking a global integration framework and rigorous quantitative testing, and thus having insufficient practical adaptability.

Supported by four major theories including the dynamic capability theory, this paper constructs a six-in-one MIMS system covering “strategy-organization-process-data-risk control-performance”. Methods such as AHP-entropy weight combination weighting and DID model are adopted to test the effectiveness of the system with 126 enterprises in Guangdong and Guangxi as samples. The results show that MIMS can increase operational efficiency by 37.2%, reduce management costs by 28.6%, improve capital turnover rate by 31.5%, and lower compliance risks by 62.3%; transaction costs play a partial mediating role, while digital maturity and organizational resilience have positive moderating effects.

This paper proposes a low-code lightweight implementation path and completes case verification with Guangxi Guini Trading Co., Ltd. The research enriches the management theory of SMMEs and provides a replicable and quantifiable scientific solution for multi-format enterprises to break collaboration dilemmas and enhance governance capacity.

Financial Technology Transactions and Customer Satisfaction of Commercial Banks in Nigeria

2026-06-26T08:43:43+00:00

The purpose of the study was to examine financial technology transactions and customer satisfaction in Nigeria: A study of Calabar. Specifically, the study sought to: investigate the impact of mobile banking, peer to peer lending and fintech Chatbot AI on customers’ satisfaction of selected banks in Calabar metropolis, Cross River. Primary source of data was employed in the study with a population size of 167,820 and a sample size of 399.04. Multiple regression analysis was used in this study to test the relationship that exists among the variables. Based on the results of the study, the findings were summarized as thus: there was a significant impact of mobile banking on customers’ satisfaction in Calabar, Cross River, there was a significant impact of peer-to-peer lending on customers satisfaction in Calabar, Cross River and there was a significant impact of fintech Chatbot AI on customers’ satisfaction in Calabar, Cross River. The study stated that mobile banking is an application of mobile commerce that enables the customers to bank virtually at any convenient time and place, therefore, the study recommends that management of the banks should make provisions for a steady network that will enable customer access their money using cellular phone or similar device. Also, banks should ensure that there are effective online platforms that will connect borrowers and lenders.

Staff Motivation and Debt Recovery Performance: Evidence from Tier III Microfinance Deposit-Taking Institutions in Kampala, Uganda

2026-06-26T09:08:32+00:00

Non-performing loans (NPLs) continue to present a substantial impediment for Tier III microfinance deposit-taking institutions (MDIs) in Uganda. Although the wider banking sector recorded an average NPL ratio of around 5.4% in early 2024, MDIs experienced significantly higher levels of credit risk, with ratios reaching approximately 8.0%. The present investigation delineated the influence of multidimensional staff motivation upon debt recovery performance within the urban milieu of Lubaga Division in Kampala. A quantitative cross-sectional design was adopted, and data were collected from 113 loan officers drawn from Pride Microfinance, FINCA Uganda, and UGAFODE Microfinance Limited. The findings tentatively suggest that staff motivation may possess substantial explanatory power concerning recovery performance, potentially accounting for 75.2% of the observed variation in debt recovery outcomes. Among the motivational dimensions, extrinsic motivation appears to emerge as the strongest predictor of performance (β = 0.426). However, goal-related factors showed the highest simple correlation with recovery performance (r = 0.789), indicating a notable inconsistency between correlation and regression results. This observed pattern seemingly indicates a potential suppression effect, wherein goal-setting might partially function as a proxy for financial incentives rather than an autonomous motivational driver.

Overall, the study concludes that while strong extrinsic incentives can significantly enhance loan recovery in high-pressure urban microfinance environments, they must be carefully managed. If not properly balanced with ethical lending and recovery practices, such incentives may unintentionally contribute to aggressive collection behavior, borrower distress, and the risk of debt recycling.