Effect of Entrepreneurial Competency on Quality Service Delivery

Abstract

The purpose of the study was to investigate the effect of entrepreneurial competency and on quality service delivery. The specific objectives were to; examine the effect of entrepreneurial innovativeness on quality service delivery, investigate the effect of entrepreneurial creativity on quality service delivery, determine the effect of entrepreneurial competencies on quality service delivery. The study adopted a survey research design and primary data were collected from the population of the study using survey questionnaire. Data were collected from the population of the study using survey questionnaire. The population of the study consisted of 500 entrepreneurs operating their businesses within Calabar as of 2022 and who are registered with SMEDAN. Principal Component Analysis (PCA) was employed with the varimax rotation method to analyze the underlying structure of the inter-relationships among the items into a set of common dimensions. The findings of this study were summarized as follows: Entrepreneurial innovativeness is an important factor which distinguishes successful enterprises from failed ones, risk-taking is important for the improved service quality, entrepreneurial creativity enables enterprises to remain competitive through value propositions to customers in the form of new products. The study recommended that owners of hotels should continue to explore opportunities for new ventures that will bring solution to the needs of society. Also, owners of hotels should continue to innovate their operations to improve existing product and remain competitive.