Employee Relations Practices and Organisational Performance of Hospitality Firms in Cross River State, Nigeria

Abstract

The purpose of the study was to examine employee relations practices and organizational performance of hospitality firms of Cross River State, Nigeria. The study sought to achieve the following specific objectives: to examine the effect of collective bargaining on patronage the selected hospitality firms in Cross River State, to investigate the effect of training and development on profitability of the selected hospitality firms in Cross River State, to investigate the effect of salaries structure on job satisfaction of the selected hospitality firms in Cross River State, to evaluate the effect of communication on employee retention of the selected hospitality firms in Cross River State. Data for this study were gathered from primary sources using structured questionnaire instrument. The study employed multiple regression analysis to test the hypotheses formulated. Based on the analysis of the results, the following findings were made: there was a positive significant effect of collective bargaining on performance in the selected hospitality firms in Cross River State, there was a positive significant effect of training and development on performance of the selected hospitality firms in Cross River State, there was a positive significant effect of salaries structure on performance of the selected hospitality firms in Cross River State, and there was a positive significant effect of communication on performance of the selected hospitality firms in Cross River State. The study recommended that organizations should focus more on implementing fair labor practices and building effective and sustainable employee relations that will ensure their growth and survival.