Conflict Management Strategies and Organizational Productivity of Ecobank Plc, Cross River State, Nigeria

Abstract

The thrust of this study was to examine conflict management strategies and organizational productivity of Ecobank Plc. Cross River State, Nigeria. To achieve the objectives of this study, five research questions were raised and subsequently transformed into research hypotheses. Literature review was done according to the variables explored in the study, while the survey research design was deemed appropriate for the research. The population of the study was 108 respondents from Ecobank Plc. Cross River State, where a sample of 85 respondents were randomly selected through the Taro Yamane formula. A semi-structured questionnaire designed by the researcher was deployed as an instrument for data collection. Pearson product moment correlation analysis was the statistical technique deployed for the analysis of data with the aid of the statistical package for Social Sciences (SPSS version 28). Findings of the study revealed that “arbitration strategy, mediation strategy, avoidance strategy, open communication strategy and compromise strategy significantly relate organizational productivity of Ecobank Plc.’’ Cross River State, Nigeria. Based on the findings of the study, it was recommended among others that the management of organizations or institutions should monitor, intervene and employ the different strategies on conflicts’ matters in order to enhance organizational productivity.