Emotional Intelligence and Customer Satisfaction in Deposit Money Banks: A Conceptual Review

Abstract

The study examined emotional intelligence and customer satisfaction in Akwa Ibom State. The specific objectives were to: examine the effect of self-awareness, self-management, and social awareness on customer satisfaction of deposit money banks in Akwa Ibom State. This study adopted conceptual Review methods. Information was obtained from secondary sources using published journals. Based on the conceptual review, it was revealed that self-awareness, self-management, social awareness have effect on customer satisfaction of deposit money banks in Akwa Ibom State. The study recommended that Managers should create an environment of confidence and equality, and their feature of self-regulation is crucial in terms of a competitive viewpoint. Managers need to effectively direct the relationships, but it is the social skills that make such relations possible. Managers should show a great deal of sympathy, as a key part of management, with their surrounding individuals.